Thank you for shopping at Spinning Globes! We're dedicated to providing you with high-quality space and earth themed decorations, wall art, accessories, and apparel. If you're not completely satisfied with your purchase, we're here to help.
1. Returns and Exchanges: We accept returns and exchanges within 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
2. Eligibility for Returns and Exchanges: To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of wear, use, or damage may not be eligible for a refund or exchange.
3. Process for Returns and Exchanges: If you would like to return or exchange an item, please follow these steps:
a. Contact our customer support team at support@spinningglobes.com within 30 days of receiving your order. Please provide your order number, a description of the item you wish to return or exchange, and the reason for the return/exchange.
b. Our customer support team will provide you with instructions on how to return the item. In some cases, we may provide a prepaid return shipping label. If not, you will be responsible for the return shipping costs.
c. Pack the item securely in its original packaging, including any tags or labels. Include a copy of the original invoice or a note with your order number and contact information.
d. Ship the item to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe arrival of your return.
4. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.
5. Exchanges: If you are exchanging an item, we will process the exchange and ship the new item to you once the returned item is received and inspected.
6. Non-Returnable Items: Certain items are non-returnable, including personalized or customized products, final sale items, and items marked as "non-returnable" on their product page.
7. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. We will work with you to arrange a return, exchange, or refund for the damaged or defective item.
8. Shipping Costs: Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless otherwise specified by our customer support team.
9. Contact Us: If you have any questions or concerns about our return policy, please don't hesitate to contact us at support@spinningglobes.com. We're here to assist you!
Thank you for choosing Spinning Globes for your space and earth themed shopping. We appreciate your business and look forward to serving you again in the future.
